We want you to love your Lulu Designs purchase but we also understand that sometimes you need to exchange items. No problem. You can return any undamaged, unused, non-sale item to us for exchange or store credit within 10 days of the date UPS delivered your item(s). Please note: We only accept returns of Lulu Designs jewelry purchased from this website.
We're sorry but if 10 days have gone by since delivery of your purchase, we can’t offer you an exchange or credit memo.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Please note, we only offer an EXCHANGE or STORE CREDIT.
Email us at email@example.com or call us at (415) 729-9570 Monday through Friday between 10:00am - 6:00pm. (PST).
Provide us with your order number and the style number of your item(s) you wish to exchange.
We'll provide you with a Return Authorization (RA) number. Keep it handy and include it in your return/exchange/repair shipment to us. We can't process any returns/exchanges/repairs without an RA number.
Please ship your item to Lulu Designs, 129 Miller Avenue, Suite 200, Mill Valley, CA 94941 using a shipping method that is trackable. We cannot be responsible for lost packages and we do not accept cash-on-delivery (COD) packages.
Credits for Returns
Once your return item is received and inspected, we will send you an email to notify you that we have received it. We'll also let you know of the approval or rejection of your credit for your purchase.
If your item is approved for return, then your credit memo will be processed, and a credit will be emailed to you in the form of a gift card. This does not expire, and can be at any time.
We only replace items if they are defective or damaged and returned within 10 days of the UPS delivery of your item.
If you'd like to exchange your item for the same item, follow the steps outlined above and we will process your exchange promptly.
Items received as gifts can be exchanged or applied to the purchase of another beautiful item of equal or greater value. Simply follow the steps outlined above and once we receive your item, we'll email you with a coupon code to use on our website.
In case you didn't catch it above, to return your product, ship it to:
Lulu Designs, 129 Miller Avenue, Suite 200, Mill Valley, CA 94941
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Flagship Store Policy
Items purchased on the website can also be brought into our flagship store for exchange.
Items originally purchased in-store, are also only eligible for EXCHANGE or STORE CREDIT only.
Returns must be made within 10 days of purchase, and customer must have original receipt.